Delivery

Goods ordered via the online store are delivered by courier. We deliver only to the geographical territory of the Republic of Bulgaria. At delivery, the recipient signs a delivery and acceptance slip to certify the proper completion of the order. Delivery times of goods ordered via the online store are 48 hours from the day which the order is confirmed.

IMPORTANT!!! The indicated delivery times shall apply as long as they do not contradict delivery times enforced by the relevant courier company.

In any event, RTS reserves the right to unilaterally, without informing the consumer, to extend these periods by up to seven days. Goods are delivered to recipients in a standard way – they are handed over against signature, as larger shipments (at the discretion of the person making the delivery) shall be delivered to the entrance of the building. If personal delivery to the recipient is impossible or difficult, the shipments shall be delivered as follows: 1. for business address of a person, whose place of work is at the address, by indicating the name and position / department of the person receiving the shipment. 2. for home address of a member of the household, by indicating the name of the person who received the shipment and their relationship with the recipient. In case the order cannot be delivered on first visit, through no fault of RTS and / or the courier (in case no one is present at the address, etc.), the person making the delivery leaves a notice stating the telephone number to which the recipient should call within three working days to fix a new deadline for delivery. In case the order cannot be delivered on the second visit, through no fault of RTS and / or the courier, the distance sales contract is automatically terminated, in which case, as a sanction for the buyer’s fault, RTS shall retain all sums paid by buyer. The provision referred to in the previous sentence also applies in cases where the recipient unreasonably refuses to accept the shipment.