These general terms and conditions regulate the relationship between RTS BG OOD and the persons using the website and the online store at rts-bg.com
- “WE”, “RTS”, “THE COMPANY” means RTS BG OOD with headquarters and principal place of business: city of Sofia, 1574, "Hristo Smirnenski" district , 44-A, entryD, floor 1,registered in the commercial register of the Registry Agency with UIC: 106030859, tel.: 029712020, e-mail: firstname.lastname@example.org
- “CPA” – means Consumers Protection Act;
- “PDPA” – means Personal Data Protection Act;
- “POSA” – means Postal Services Act;
- “SITE” – means Web Site located at rts-bg.com;
- “ONLINE STORE” – means the virtual store located at rts-bg.com, which provides the opportunity to purchase goods over the Internet;
- “USER” – means a person who uses the website’s features;
- “CONSUMER” – means a consumer in the meaning of the CPA;
- “PERSONAL DATA” – means personal data in the meaning of the PDPA;
- “CASH ON DELIVERY” – means cash on delivery pursuant to the POSA;
- “GENERAL TERMS AND CONDITIONS” - means these general terms and conditions.
The registration procedure of the website is absolutely voluntary and free. Registration is required only when using certain features of the website. The website can be viewed by the users freely without registration. To register, you need to fill the registration form.
Mandatory fields are marked with an asterisk. Upon successful registration, users will receive a user name and password with which to enter their profile created on the website.
Only those goods which the system allows to be added to the user’s shopping cart may be purchased through the online store. All information on goods offered for sale through the online store, including, but not limited to technical characteristics, warranty, instructions for use, etc. is provided by the manufacturer, respectively importer of the product. RTS BG is not responsible for false, incorrect or inaccurately presented information, for accurate information presented in a misleading way, for discrepancies between the presented situation and the actual situation, as well as for misprints.
All prices shown on the website/online store are in Bulgarian levs and are valid only at the time of their publication. RTS BG reserves the right to change them without notice at any time. The prices on the website/online store are final and include all taxes and fees, except the price for delivery, which is indicated separately.
Legal Guarantee. Information for consumers. Alternative Dispute Resolution
All goods presented on the website and/or sold in the online store have a legal guarantee of conformity of goods with the contract of sale pursuant to Art. 112-115 of the CPA. The commercial guarantee does not affect the rights of consumers arising from the guarantee of Art. 112-115 of the CPA. Regardless of the commercial guarantee, the seller is responsible for the lack of conformity of consumer goods with the sales contract under the guarantee of Art. 112-115 of the CPA.
Call 029712020 to get all the information pursuant to Art.4 of the CPA, relevant to goods/services presented on the website and/or sold in the online store. Alternative dispute resolution bodies within the meaning of Art. 181n, para. 4 of the CPA are conciliation committees at the Commission for Consumer Protection.
Only registered users who have accepted the general terms and conditions can place orders. To place an order, it is necessary to fill in the order form by following the procedure.
The end price due for online order can be paid by:
- Cash on delivery
- Bank card payment
- Bank transfer
The availability of some of the payment methods can be limited for certain items. All payments are made in Bulgarian leva only. By accepting these terms and conditions the user agrees expressly and unconditionally, except for the “cash on delivery” payment, for all other cases, including but not limited to using the “Pick from Store” option, to pay to RTS BG, in advance and in full amount, the purchase price of any item ordered from the online store. If paying via “cash on delivery”, upon delivery the buyer receives from the courier invoice/receipt indicating the purchase price and courier cost. The buyer hands over to the courier the total amount (including the purchase price and courier cost), indicated in the invoice/receipt, as well as in the Record of Handover (verifying the delivery of the item from the courier to the buyer), serving as a proof of receipt. By signing the Record of Handover the buyer authorizes the courier, on behalf and at the expense of the courier, to hand over to RTS BG the total amount (including the purchase price and courier cost), indicated in the invoice/receipt.
Important!!! As per art. 113, para. 4 of the Value Added Tax Act invoices and corrections of invoices are issued within 5 (five) calendar days after the date of purchase. After that, RTS BG will not issue invoices or corrections of previously issued invoices.
The distance sale contract between RTS BG and the user shall be deemed concluded at the time of confirmation of the specific order by RTS BG. By accepting these general terms and conditions the consumer expressly and unconditionally agrees that the confirmation of a concluded distance sale contract shall be done via the email they provided.
Goods ordered via the online store are delivered by courier. We deliver only to the geographical territory of the Republic of Bulgaria. At delivery, the recipient signs a delivery and acceptance slip to certify the proper completion of the order. Delivery times of goods ordered via the online store are 48 hours from the day on which the order is confirmed.
IMPORTANT!!! The indicated delivery times shall apply as long as they do not contradict delivery times enforced by the relevant courier company.
In any event, RTS BG reserves the right to unilaterally, without informing the consumer, to extend these periods by up to seven days. Goods are delivered to recipients in a standard way – they are handed over against signature, as larger shipments (at the discretion of the person making the delivery) shall be delivered to the entrance of the building. If personal delivery to the recipient is impossible or difficult, the shipments shall be delivered as follows: 1. for business address of a person, whose place of work is at the address, by indicating the name and position / department of the person receiving the shipment. 2. for home address of a member of the household, by indicating the name of the person who received the shipment and their relationship with the recipient. In case the order cannot be delivered on first visit, through no fault of RTS BG and / or the courier (in case no one is present at the address, etc.), the person making the delivery leaves a notice stating the telephone number to which the recipient should call within three working days to fix a new deadline for delivery. In case the order cannot be delivered on the second visit, through no fault of RTS BG and / or the courier, the distance sales contract is automatically terminated, in which case, as a sanction for the buyer’s fault, RTS BG shall retain all sums paid by buyer. The provision referred to in the previous sentence also applies in cases where the recipient unreasonably refuses to accept the shipment.
Goods with status „Late delivery“ can be ordered with a separate order only. After confirmation of the order the goods will be delivered within 20 days from the day following the day of the order confirmation. For goods with status „Late deliver“, options „Cash on delivery“ and „Pick up from store“ are not available.
Pick from Store
“Pick from Store” is an option which provides the possibility of taking the item ordered from the online store from officeRTS BG. In order to benefit from the “Pick from Store” option you have to: Order the item from the online store. Fill in all fields in the order form, and it is required to indicate a recipient of the item, as well as the RTS BG from which the item will be picked up. Pay the item price with a bank card or via bank transfer, and then receive an electronic confirmation by RTS BG for the order. The item should be picked no later than thirty calendar days from the date of the electronic confirmation of the order; the pick-up is to be done only at the RTS BG indicated in the electronic confirmation; the person listed in the electronic confirmation by RTS BG is the only one authorized to pick up the item after presenting an identification document, order number and signing the Record of Handover.
Important!!! RTS BG shall not be liable for any item which was not claimed or picked up during the eligible period. After this period RTS BG has the right to charge a fee for storage of each item at the amount of five leva per day.
Withdrawal from a contract and refund of paid purchase price
Pursuant to art. 50 of the CPA, a consumer is entitled to withdraw from the distance contract without stating a reason, without compensation or penalty and without covering any costs, save for the costs provided for in art. 54, par. 3 and art. 55 of the CPA, within 14 days the date of acceptance of the goods by the consumer or a third party other than the carrier and indicated by the consumer or when the consumer has ordered in one order many goods that are delivered separately – from the date on which the consumer or a third party other than the carrier and indicated by the consumer has accepted the last good.
The right of withdrawal may be exercised only if the following conditions are met: The original packaging of the product is not opened and the integrity of the protective stickers on the packaging is not impaired. The consumer has given RTS BG the documents proving purchase of the good, namely a copy of the original invoice or copies of the original receipt, accompanied by the relevant delivery note.
In case the right to withdraw from a distance contract has been exercised, the consumer shall send or deliver the goods back to RTS BG no later than 14 days from the day on which the consumer informed RTS BG of his/her decision to withdraw from the contract. All direct costs associated with the return of the goods, including transportation costs, shall be borne solely by the consumer. The risk of accidental loss or damage is responsibility of the consumer until the goods are delivered by the consumer to RTS BG.
Reviews publishing of goods
Only registered users have the right to submit reviews of goods for publishing. Review publishing is not automatic and is done by RTS BG, after assessment about the appropriateness / credibility of its contents. Reviews shall be written in Bulgarian and shall contain, alone and only, the author’s objective opinion regarding the relevant good, which opinion should be based on the direct impressions of the author about the advantages and disadvantages of the good, established from the process of utilization.
Reviews with a content different from the above mentioned will not be published, including but not limited to reviews which are not relevant to the good for which they are published; reviews in which the opinion stated does not belong to the author or they are not based on the author’s direct impressions; reviews containing information about availability / price of the good elsewhere; reviews containing profanity, offensive, obscene, discriminatory and intolerant content, including such based on race, nationality, ethnicity, sex, origin, religion; reviews containing advertising messages and/or information about competitors; reviews whose content is against the professional and commercial ethics, undermines one’s credibility and good reputation, as well as reviews whose content is inappropriate and violates or provides risk of violation of one’s legal rights and interest.
Published reviews contain the author’s content, without editing or corrections, and solely express the author’s opinion only. RTS BG is not responsible for the contents of the published reviews.
I any case, RTS BG reserves its right, according to its own discretion, free of liability and without the requirement of explanation, not to publish any submitted reviews regardless of its content.
Protection of personal data
RTS BG OOD is entered in the register for personal data controllers under number 216226. By accepting these terms and conditions, the user gives his/her express indefinite and unconditional consent, until its explicit written cancellation, his/her personal data to be collected, stored, processed and used by RTS BG and / or by third parties authorized by the company, including but not limited to: courier services companies, banks and others for the purpose of execution of the distance contract for selling and delivery of ordered goods. The user may at any time receive information whether his/her personal data is being processed and used by RTS BG, and the purposes of processing and use.
Review of the product. Returns
Upon receipt of the product the consumer is obliged to review it and if he/she finds evident shortcomings, missing accompanying accessories and / or missing documents required by the Bulgarian legislation, he/she shall immediately inform the person making the delivery. Failing this, the good is deemed to be approved and the consumer loses the right to claim that the product was delivered with evident shortcomings, missing accompanying accessories and / or missing documents required by the Bulgarian legislation, at a later date. Returns of purchased via the online store goods are carried under the provisions of the Consumer Protection Act and in accordance with the terms and conditions of their commercial warranty. Address for complaints: 1574 Sofia,kv. "Hristo Smirnenski" , bl.No.44V. For technical support, please call 02/9712020.