EnGenius Lifetime Warranty

EnGenius’ Warranty is valid only if the original receipt is issued by an authorized distributor or reseller. Provided information must contain: place of purchase, date of purchase, and model number of product. EnGenius reserves the right to refuse warranty service if this information has been removed, altered or is missing. The information contained herein is subject to change without notice.

Please be informed:

  • Limited lifetime warranty on Neutron Series products below available for products purchased after May 1, 2017. 
  • Registering for limited lifetime warranty: In order to qualify for the Limited lifetime warranty for Neutron Series products, all eligible products must be registered with complete information and proof of purchase on EnGenius website. Otherwise the product warranty will be 2 years or less as general warranty. Registration can be done through the Product registration.
  • Products should be returned to the original suppliers.
  • EnGenius reserves the right to change any Warranty Terms and Conditions without notification.


* Limited lifetime warranty is defined as the “lifetime” of the product supplied to the consumers who purchased from authorized distributor or reseller within EU territories from the purchase date to the effective date of the product end of life (“EOL”) . EnGenius will make EOL announcement available on EnGenius website or to authorized distributors/resellers. Limited lifetime warranty will be supported for additional two (2) years after the EOL effective date solely for those applicable Products.

** Consumable items, accessories and optional items (including lightning arrestor, surge arrestor, RF cables, pigtails, fans, embedded PSU and antennas) are not included in the limited lifetime warranty unless otherwise expressly stated.

*** EWS Neutron series include: EWS7952FP, EWS1200-10T, EWS660AP, EWS310AP, EWS1200-28TFP, EWS1200-28T, EWS650AP, EWS300AP, EWS7928P, EWS1200-52T, EWS371AP, EWS1025CAM, EWS5912FP, EWS871AP, EWS370AP, EWS2910P, EWS870AP, EWS360AP, EWS2910P-KIT-300, EWS860AP, EWS350AP